Terms & Conditions
- TERMS & CONDITIONS
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. It is the buyers obligation to accept and take note of the terms and conditions before placing an order. By placing an order, you enter into an agreement with us and accept these Terms and Conditions.
These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
By accepting these Terms and Conditions, you enter into an agreement with Newbie, Kappahl Sweden AB, a company registered in Sweden. Our company registration number is 556060-4158 and our registered office is at Idrottsvägen 14, Box 303, SE 431 24 Mölndal, Sweden.. Our registered VAT number is SE556060415801.
Newbie reserve the right to modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless required by law.
- APPLICABLE LAW
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by applicable Swedish law and directives from the European Union. As Newbie may modify or amend these Terms and Conditions at any moment, you are asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
Before proceeding to payment you can review your order, including your total price inclusive of VAT and shipping charges, and make changes if needed. You are bound by your order from the moment you confirm the order and the Terms and Conditions thereby stipulated have been fulfilled. This occurs once the order has been submitted and payment is confirmed. Please note that the order will not be valid if Newbie cannot confirm the billing and shipping address(es) that you provide. Once you have confirmed your order you will receive an immediate online confirmation on your screen at the end of the checkout, as well as a digital order confirmation via email. This confirmation is a receipt of your order online. A digital delivery confirmation is sent via email when your order is shipped. This is confirmation of your delivery.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
We will assign an order number to your order and tell you what it is when we accept your order. It will be helpful if you can tell us the order number whenever you contact us about your order.
We only sell items that we have in stock. Garments may sell out during the shopping session, and stock availability will be updated once you reach the checkout.
We reserve the right to alter/change/cancel an order if stock levels have been incorrectly displayed by the time of the order placement.
In certain collections you can order a maximum number of products and we reserve the right to change your order if the maximum number has been exceeded.
All product information displayed on www.newbie.com are subject to change.
- PRICE & PAYMENT
The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the product advised to you is correct.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we charge the lower amount. If the correct price of the product at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
We accept payment by most credit, debit cards, google pay and apple pay. You must pay for the products before we dispatch them.
The total charges for each order, including cost of product, shipping and VAT is always authorised before capture. Prices on newbie.com are provided in EUR. All prices are subject to change. Newbie cannot be held responsible for any currency changes or currency exchange rates that any bank may have when exchanging the currencies we offer online.
Newbie may offer promotional discounts, trough promotion code or automatically at checkout. Promotion codes is only valid once. It is not possible to add the discount after the order is confirmed. Newbie reserves the right to withdraw a promotional code at any time.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
- DELIVERY & SHIPPING
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse processes your order the following business day. It is then picked, packed, and dispatched. Your order will be dispatched within 1-2 business days and will then be shipped to you.
Once it is on the way to you, you will receive a shipping confirmation email with a tracking link attached. The parcel should be with you within 5-7 working days from your order date.
Please note that the estimated delivery times (5-7 business days) are estimates and may vary due to external factors outside the control of Newbie or our distribution partner. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Additionally, please note that during periods of promotional campaigns i.e. Christmas and sales, delivery times may be longer than usual.
Standard delivery is the available delivery method at checkout. Standard delivery varies between "Home delivery" and "Pick up Point" depending on delivery country. For Austria, Belgium, Czechia, Luxembourg, Netherlands & Slovakia "Standard Delivery" is per default Home delivery. For France, Latvia and Lithuania "Standard Delivery" is per default delivery to Pick Up Point. Three business days after our warehouse has dispatched your order you will receive a notification from our distribution partner, where you have the option to change choice of delivery from Home to Service point (or vice versa) or update delivery day.
6.1 SHIPPING DESTINATIONS AND SHIPPING FEES
Newbie.com ship to Austria, Belgium, Czechia, France, Latvia, Lithuania, Luxembourg, Netherlands, Portugal and Slovakia. Shipping is free on all orders over €70, on orders below €70 shipping fee is €6 on all orders below €70.
6.2 UNCOLLECTED PACKAGES
Newbie will not pay shipping for uncollected packages. Customers will be charged for the cost of return freight and administrative fees.
When your order is shipped from our warehouse, we will send you an email to confirm that it’s on the way. In the delivery confirmation for your order, you will receive a tracking-link via our partner that is connected to your local forwarding agent. The link will provide you with information on the status of your order in terms of delivery Please note that it may take up to 3 business days between first and second tracking update on your order.
Newbie is not responsible for faulty information provided by local forwarding agents.
You can track your order via this tracking link.
6.4 DAMAGED OR INCORRECT ITEM
We always aim to resolve any damaged or incorrect item issue as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. By sending us an email to with a description of the issue.
6.5 MISSING ITEMS/ORDER
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
If an item in your order is missing, check your emails to see if we have notified you that an item is out of stock. If an item you ordered is out of stock, we will send you an email to inform you about this. If this is the case, no payment for these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions, please contact our customer service.
If your order has not arrived within 10 days of your order dispatch date, please contact our customer service.
6.6 What happens if I’m not home?
If you are not at home when our courier attempts delivery and the parcel doesn’t fit through the letter box, the carrier will leave your parcel with your nearest neighbour or service point and leave you a note telling you where you can collect your parcel. If delivery to a neighbour or service point isn’t applicable, your parcel will be sent back to the carrier depot and held there for 10 calendar days. There will then be a second delivery attempt. If the second attempt fails, the parcel will be sent back to Newbie.
6.7 FAULTY GOODS/INFORMATION
In the event that the customer receives wrong and/or duplicate order(s) Newbie reserves the right to have all products returned in their original condition. The customer must return the order to Newbie within 14 days of delivery without exception. Newbie will compensate the cost of shipping.
At the event of products being sold due to incorrect pricing caused by technical problems and/or mistakes by Newbie personnel we reserve the right to cancel the order, refund the money and inform the customer of the situation.7 RIGHT OF RETURN AND CANCELLATION
7.1 RETURN POLICY
We at Newbie hope that you as a customer will always be satisfied with what you order, but should you change your mind, we have a 30 day return policy starting from the day on which you receive your receipt from us.
If you wish to return items, you can use the return slip and delivery note included in your order. The return cost is €6 per order which will be deducted from the refund once the return is processed and accepted at our warehouse.
Please note that we are unable to exchange sizes or items. You must then place a new order. To return unwanted items purchased at newbie.com please follow these simple steps:
- Make sure that the items have their original labels intact, are unused, unwashed and in their original condition. Do not remove hygiene strip on underwear and bathing suits.
- All goods returned must be packed in a bag or a box. If possible, use the original packaging.
- As a customer you are responsible for the return shipping costs (€6) when you send the item back to us. Please use the prepaid label, the shipping costs will be deducted from the amount refunded to you. If you withdraw from your purchase, we will refund the amount you paid for the item, including delivery costs (but not including additional delivery costs if you choose a different delivery method than the standard method that we offer).
- Put the pre-paid return label over the original label.
- Do not forget to enclose the completed return form when returning any items.
- Take your parcel to your nearest DHL drop-off location. DHL finder helps you finding your nearest drop-off location dhl.com/global-en/parcel/finder. Zoom on map to locate your nearest drop-off location.
- Refunds are made within 14 days from the date we receive your notice of withdrawal and we receive the item or from the date you provided proof that the item has been returned.
Please note that it is your responsibility to ensure the parcel is returned to us, so we strongly suggest that you obtain proof of postage from the Post Office when you return it.
You are responsible to reimburse Newbie for diminished value of the product to the extent this is due to your handling of the product to a greater extent than is necessary to ascertain its characteristics or function .
If you identify a production error the goods can be returned against a valid receipt and/or order confirmation. You have the right to make a complaint of the defect goods within two years after receiving the goods. If you receive a faulty product, please contact our customer service. When notifying us about the faulty item, you are required to indicate the reason for returning the product. Thereafter use the return form according to the instructions for returns. Once Newbie has received the faulty item, Newbie will give you a full refund for faulty items, including return shipping, as soon as possible. Goods are faulty if they are received damaged or where a manufacturing fault appears within two years of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, Newbie will offer to repair faulty items. If it cannot be repaired or the same product is not available for re-order, you are entitled to a full refund including cost of shipping and return.
If you have a problem with a product that you have purchased from Newbie.com, and were not able to settle the complaint, then you can refer your complaint to either the National Board for Consumer Disputes (ARN) in Sweden, box 174 101 23 Stockholm https://www.arn.se/ or the European Commission Online Dispute Resolution (EU ODR) https://ec.europa.eu/odr.
7.3. CHANGES TO ORDERS PLACED
Once your order has been placed and you have received an order confirmation email, we will begin handling your order. At this point you may not make any changes to your order. If there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to immediately contact Newbie. Newbie is not responsible for goods sent to an erroneous and/or incorrect address submitted by a customer.
7.4. EXCHANGE POLICY
We do not offer a direct exchange policy. If you wish to exchange an item(s), please return the item(s) you wish to exchange and place a new order with the correct item(s). In you have any questions or concerns please contact our customer service.
- FORCE MAJEURE
In the event of force majeure, all obligations contracted by newbie.com are suspended. In this case the contract between you and Newbie can be partially or fully terminated by yourself or Newbie. By force majeure we mean event(s) such as natural disasters, war, strikes, revolution, riot, import/export lockout and/or blockage, transportation interference, failure of electricity, telephone or internet service and/or disease whether this strikes us as an organisation or one of our suppliers direct or indirect.
Newbie has the right to cancel and refund any order(s) that are suspected to have been made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services. Newbie reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
- OWNERSHIP OF RIGHTS
All rights, including copyrights at newbie.com remain with Newbie and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
- HOW WE USE YOUR PERSONAL INFORMATION