We have strict requirements in place regarding quality, the use of chemicals and child safety. We want you to be confident that our products are safe for all who come into contact with them, all the way from fibre to wardrobe.
Newbie is a part of the KappAhl group and our chemicals requirements are explained in more detail here, and our requirements on suppliers here. We have employees on site in our manufacturing countries, who work to ensure that all suppliers comply with our strict requirements, and that those who sew our clothes work in a safe environment
- Carefully assessed children’s products
All our children’s clothing undergoes risk assessment and is safe to wear. We comply with product safety legislation all the way from design to production, with extra tests, for example, of buttons, chemicals and materials.
Every children’s product undergoes testing for potential or hidden risks in the form of loose or sharp parts, cords or drawstrings. Our outdoor clothing for children has detachable hoods to minimise the risk if the hood catches on something.
- What happens to non-compliant products?
If, in spite of all the product safety measures, any product proves unsafe, we will withdraw it from our stores and urge customers to return it.
If the products fail to comply with our health, safety or environmental standards, they will be incinerated to ensure that they cause no harm to human health or the environment.
Products with minor defects, for example different sleeve lengths or the wrong print, will be sent for recycling whenever possible.
- Have you found a defect in any of our products?
We will work to rectify the problem as soon as possible, and are grateful if you contact us to describe the problem, either in one of our stores or via our customer service.