Return Policy

How to Return an Item Online

We at Newbie hope that you, as a customer, will always be satisfied with what you order. However, in case you have a change of heart, we have a 30-day return policy starting from the day you received your receipt from us.

If you wish to return an item, you can use the return slip and delivery note included in your order. The return cost is €6, which will be deducted from the refund once the return is processed and accepted at our warehouse.

Please note that we are unable to exchange sizes or items. You must place a new order for any desired exchange. To return unwanted items purchased on newbie.com, please follow these simple steps:

  1. Ensure that the items have their original labels intact, are unused, unwashed, and in their original condition. Do not remove the hygiene strip on underwear and bathing suits.
  2. All goods returned must be packed in a bag or box. If possible, use the original packaging.
  3. As a customer, you are responsible for the return shipping costs (€6) when you send the item back to us. Please use the prepaid label, and the shipping costs will be deducted from the refund amount. If you withdraw from your purchase, we will refund the item's amount you paid, including delivery costs (but not including additional delivery costs if you choose a different delivery method than the standard method that we offer).
  4. Put the pre-paid return label over the original label.
  5. Do not forget to enclose the completed return form when returning any items.
  6. Take your parcel to your nearest local drop-off location. See below for our local partner per country:

Austria: ÖPAG
Belgium: bpost
Croatia: Hrvatska Posta
Czech Republic: PPL CZ
France: Relais Colis (Please NB, some Relais Colis partners don’t support drop off
Germany: DHL Paket Deutschland
Greece: DHL Express hellas or DHL Express GR
Hungary: Magyar Posta
Ireland: An Post
Italy: DHL Express Italy
Latvia: Itella
Lithuania: Itella
Luxembourg: POST Luxembourg
Netherlands: DHL Parcel NL
Portugal: DHL Parcel Iberia
Romania: Cargus
Slovakia: SPS / IN TIME
Slovenia: Posta Slovenije.

Want to find a drop-off point near you? Please visit your local partner's website or try the DHL finder service, where you can locate your nearest local drop-off point here. Enter your country and ZIP code and then zoom on the map to locate your nearest drop-off location.

  1. Refunds are made within 14 days from the date we receive your notice of withdrawal and we receive the item, or from the date you provided proof that the item has been returned.

Please note that as it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Post Office when you return it.

Which Items Can I Return?

Full Priced Items

You can return any full-priced items purchased within 30 days for a full refund, starting from the day on which you received your receipt from us. This applies to online orders returned to our online team.

All items returned must be unworn, unwashed, and still have their original tags.

Sale Items

You can return any sale items purchased within 14 days of receiving your delivery for a full refund. This applies to online orders returned to our online team.

All items returned must be unworn, unwashed, and still have their original tags.

If you have a faulty item, please contact Customer Service.

How Much Will I Be Refunded?

You will be refunded the full price that you paid for the items you bought. The refund will be made via the payment option you used for your purchase, if nothing else is agreed, or there is a barrier to such refund. For partial returns, the delivery cost will not be refunded. Please note that you as a customer are responsible for the return shipping costs (€6) when you send the item back to us.

How Long Does it Take to Process My Return?

We try to process returns as quickly as possible and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days after your return has been processed by us.

During busy periods this could take up to 14 days from when we receive the goods.

If you think your return has been missed, please contact us.

I Do Not Have a Return Slip / Return Form

If you do not have the pre-paid return slip or return form, please contact Customer Service.