Christmas shopping can be hectic, and customers may not always be entirely sure whether their gifts will be well-received. The extended return policy offers peace of mind, reducing the anxiety associated with gift selection.
How to Return an Item Online
We at Newbie hope that you, as our valued customer, will always be satisfied with what you order. However, in case you have a change of heart, we have a 30-day returns policy starting from the day you received your order from us. Please note that we are unable to exchange sizes or items, only refund. You will need to place a new order for any amendments/ additions to your original order.
We strive to process returns as quickly as possible and will notify you by email with a confirmation once your return has been processed. Please note that during busy periods, this could take up to 14 days from the date we receive the goods. Please note that as it is your responsibility to ensure the parcel is returned to us, and that you obtain proof of postage from the Post Office/courier company, when you return it.
To return any unwanted items purchased on newbie.com, please follow these steps:
- Ensure that the items have their original labels intact, are unused, unwashed, and in their original condition. Do not remove the hygiene strip on swimwear.
- All goods returned must be packed in a bag or box. If possible, try to use the original packaging or recycle where appropriate.
- As a customer, you are responsible for the return shipping costs when you send the item back to us. Please use the prepaid label, and the shipping costs will be deducted from the refund amount. If you cancel your purchase, we will refund the amount paid for your returned items. Please note that delivery cost is non-refundable.
- Do not forget to enclose the completed return form when returning any items.
- Pre-paid return label must cover the original address label to avoid confusion.
- IMPORTANT for Swiss customers.. All Swiss customers need to include a proforma invoice along with their return. Please contact our customer support via email at firstname.lastname@example.org, and they will assist you in creating a proforma invoice, which will then be sent to your email. Please print three copies of the proforma invoice, as this is a requirement, and include them with your package/s.
- Arrange a pick-up or take your package to the closest drop-off location.
- Please retain your receipt for the return from your drop-off location
Rest of the world:
For returns going outside Europe, we don’t provide shipping services. If you wish to do a return, please contact our customer service at email@example.com and we will try to find a suitable solution for you.
Which Items Can I Return?
Full Priced Items
You can return any full-priced items purchased within 30 days for a full refund, starting from the day on which you received your receipt from us. This applies to online orders returned to our online team.
All items returned must be unworn, unwashed, and still have their original tags. Any item which does not meet this requirement will be returned to the purchaser.
You can return any sale items purchased within 14 days of receiving your delivery for a full refund. This applies to online orders returned to our online team.
All items returned must be unworn, unwashed, and still have their original tags.
If you have a faulty item, please contact Customer Service.
How Much Will I Be Refunded?
You will be refunded the full price that you paid for the items you bought. Please note that the delivery fees are non-refundable.
The refund will be made through the payment option you chose, provided that nothing else is agreed upon or there is a barrier to such a refund.
How Long Does it Take to Process My Return?
We try to process returns as quickly as possible once we have received the goods and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days after your return has been processed by us.
During busy periods this could take up to 14 days from when we receive the goods.
If you think your return has been missed, please contact us.
I Do Not Have a Return Slip / Return Form
If you live in Europe and do not have the pre-paid return slip or return form, please contact Customer Service. For countries outside Europe there is no pre-paid return slip enclosed to your order as we do not provide a shipping service outside Europe. If you live outside Europe and wish to do a return, please contact our customer service at firstname.lastname@example.org and we will try to find a suitable solution for you.
My order has returned to sender, what happens next?
If your shipment, unfortunately, did not reach your address and was returned to us, we will notify you by email when the shipment arrives at our warehouse, and you will receive a refund. Unfortunately, we cannot reship that order to a new address or the same address.