We aim to deliver your order within 5-7 business days after the order is confirmed by us. Note that delivery times are estimates, and deliveries could take somewhat longer during peak season. Please be aware that Newbie's warehouse is located in Sweden, which is the main reason our delivery times may appear slightly longer compared to some of our competitors. We do not dispatch on weekends or on bank holidays.

For orders over €70 - Free shipping. For orders under €70 - Shipping costs €6.

Newbie.com offers delivery to Austria, Belgium, Croatia, Czechia, France, Germany, Greece, Hungary, Ireland, Italy*, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, and Romania, and these countries only.

*Please note that we currently cannot ship to the following postcodes in Italy:

• 04020
• 04027
• 22061
• 23041
• 23030
• 25050
• 25080
• 28838
• from 47890 to 47899
• 58012

 

Newbie was established in Gothenburg, Sweden in 2010 as a member of the Kappahl Group. Therefore, if you live in Sweden, Norway, Finland, or Poland, you can have your Newbie products sent to you via Kappahl.

• For deliveries to Sweden, visit the Swedish Newbie site here.
• For deliveries to Norway, visit the Norwegian Newbie site here.
• For deliveries to Poland, visit the Polish Newbie site here.
• For deliveries to Finland, visit the Finnish Newbie site here.

 

Newbie also has a UK site and stores in London, England. If you wish to have your Newbie products delivered to the UK, you can visit our UK site Newbiestore.com.

DHL Standard delivery is the available delivery method at checkout. DHL Standard delivery varies between "Home delivery" and "Pickup Point" depending on the delivery country. We use DHL together with DHL’s local partners. View the local partner we work with for your country here.

For the following countries, "DHL Standard Delivery" defaults to Home delivery:

• Austria
• Belgium
• Croatia
• Czech Republic
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Luxembourg
• Netherlands
• Portugal
• Romania
• Slovakia
• Slovenia

 

For the following countries, "DHL Standard Delivery" defaults to Pick Up:

• Latvia
• Lithuania

At checkout, you can choose your shipping address. You can also specify a different billing address at checkout.

When your order is shipped from our warehouse, we will send you an email to confirm that it's on the way. From there, it should be delivered within the timescale we advertise. Orders are trackable from the moment they are shipped. You can check the progress in the delivery confirmation email through the attached tracking link. Please note that it may take up to 3 business days for the first and second tracking updates on your order. You can also follow your order using this tracking link

The process varies depending on the shipping country.

This case is only applicable to countries where our distribution partner offers Home delivery, and the process of handling situations where the recipient is not at home may vary between delivery countries:

Austria: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the mailbox, the carrier will leave your parcel with your neighbor or at a service point. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot and held there for 10 calendar days. There will then be a second delivery attempt. If the second attempt fails, the parcel will be sent back to Newbie.

Belgium: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point or parcel locker and leave you a note informing you of where you can collect your parcel. If the parcel is not picked up within 14 days, it will be sent back to the sender.

Croatia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 14 days, it will be sent back to the sender. Please note that a storage fee will be applied after 2 days.

Czechia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender. If a service point is not available in the delivery area, a second delivery attempt will be made.

France: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the mailbox, the carrier will leave your parcel with your neighbor or at a service point. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot. If the parcel is not picked up within 10 calendar days, it will be sent back to the sender.

Germany: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the letterbox, the carrier will leave your parcel with your neighbor or at a parcel locker. If delivery to a neighbor or parcel locker isn't applicable, your parcel will be sent to a service point. If the parcel is not picked up within 7 days, it will be sent back to the sender.

Greece: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If not applicable, your parcel will be sent to the nearest service point/locker. If the parcel is not picked up within 7 days, it will be sent back to the sender. A second delivery to the door needs to be requested by you.

Hungary: If you are not at home when our courier attempts delivery, the courier will make a second delivery attempt. If the second delivery attempt fails, your parcel will be sent to your nearest service point. If the parcel is not picked up within 5 days, it will be sent back to the sender. If you are a registered DHL customer, the carrier will leave your parcel with your neighbor.

Ireland: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender.

Italy: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If that is not applicable, your parcel will be sent to your nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender.

Luxembourg: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the letterbox, the carrier will leave your parcel with your neighbor or at a service point and leave you a note informing you where you can collect your parcel. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot and held there for 15 calendar days. Afterward, the parcel will be sent back to Newbie. If the parcel is sent to a locker, it will be held there for 7 calendar days before being sent back to Newbie. If the parcel is sent to a post office, it will be held there for 8 calendar days.

Netherlands: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the letterbox, the carrier will leave your parcel with your nearest neighbor or at a Next day service point. Your parcel will be held at the service point for 7 calendar days and then sent back to Newbie.

Romania: If you are not at home when our courier attempts delivery, the courier will make a second delivery attempt. If the second delivery attempt fails, your parcel will be sent to your nearest service point. Your parcel will be held at the service point for 7 calendar days and then sent back to Newbie.

Slovakia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender. If a service point is not available in the delivery area, a second delivery attempt will occur. If the parcel is sent to a locker, it will be held there for 48 hours before being sent back to the customer.

Slovenia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If that is not applicable, your parcel will be sent to your nearest service point (or safe place if agreed in advance). If the parcel is not picked up within 15 days, it will be sent back to the sender. If the parcel is sent to a locker, it will be held there for 3 days before being sent back to Newbie.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

If an item in your order is missing, please check your emails to see if we have notified you that the item is out of stock. If an item you ordered is out of stock, we will send you an email to inform you of this. In such cases, no payment for those goods is taken. The delivery note will indicate which items are included in this part of your order. Please review the delivery notes from each part of your order to ensure that nothing is missing. If you have any questions or if something is indeed missing, please reach out to us

Newbie does not offer partial deliveries. If an item is sold out, it will be removed from your order and you will not be charged. If this is the case, we will send you an email to inform you.

Newbie's warehouse is located in Gothenburg, Sweden.

We use DHL in collaboration with DHL's local partners. Below is a list of our local partners. Please visit their homepage or click here to find the closest drop-off location. Enter your country and zip code, and then zoom in on the map to locate your nearest drop-off location.

• Austria: ÖPAG
• Belgium: bpost
• Croatia: Hrvatska Posta
• Czech Republic: PPL CZ
• France: Relais Colis
• Germany: DHL Paket Deutschland
• Greece: DHL Express Hellas or DHL Express GR
• Hungary: Magyar Posta
• Ireland: An Post
• Italy: DHL Express Italy
• Latvia: Itella
• Lithuania: Itella
• Luxembourg: POST Luxembourg
• Netherlands: DHL Parcel NL
• Portugal: DHL Parcel Iberia
• Romania: Cargus
• Slovakia: SPS / IN TIME
• Slovenia: Posta Slovenije

You will be refunded the full price that you paid for the items you purchased. The refund will be processed using the same payment option you used for your purchase, unless otherwise agreed or if there are any obstacles to such refund. Please note that for partial returns, the delivery cost will not be refunded. Additionally, please be aware that as the customer, you are responsible for covering the return shipping costs (€6) when sending the item back to us.

We strive to process returns in a timely manner, and we will notify you via email once your return has been processed. A credit will be automatically applied to your original method of payment within 3-5 working days after we have processed your return. However, please note that during busy periods, it may take up to 14 days from the receipt of the goods for the refund to be issued.

Yes, as a customer, you are responsible for covering the return shipping costs when sending the item back to us. The return shipping cost is €6.

We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment within 3-5 working days. We always strive to process returns as quickly as possible, but during busy periods, this process could take up to 14 days from the time we receive the goods. If you believe that your return has been overlooked, please contact us.

We accept Visa, MasterCard, Apple Pay, and Google Pay. In the Netherlands, you can also choose iDeal as a payment method. When using Apple Pay or Google Pay, the shipping address associated with your account will be used, and it cannot be overwritten. You can find more information about our payment methods here.

Unfortunately, we do not currently offer gift cards at newbie.com.

When you find the garment you want, click "add to cart." When you've finished shopping, click on the shopping bag icon in the top right corner. Once you have selected all of your items, click on the "Checkout" button and follow the straightforward instructions on the screen through our secure checkout process. If you encounter any difficulties while placing your order online, please do not hesitate to contact us.

If you want to but you can always checkout as a guest.

After placing your order, you will receive an order confirmation containing details of your purchased items, selected shipping method, total amount, and chosen payment method. Once your items have been shipped, you will receive a shipping confirmation along with a receipt.

Please contact our customer service team, and if the order has not been dispatched, it may be possible to make changes.

You can request to cancel the order, and we always strive to do our best to prevent the order from being shipped. Please contact us as soon as possible regarding this matter. However, it is not always possible to stop an order once it has been placed. If your order has already been dispatched, you will need to return the goods (see information on our Return Policy).

It can take up to 15 minutes until you receive our welcome email that confirms your subscription and contains your discount code.

 

Data security is important to Newbie, and we want to be open and transparent regarding how we handle your personal information. Therefore, we have a privacy policy that outlines how your personal data should be processed and protected. You can read about our privacy policy here.

The General Data Protection Regulation (GDPR) is the EU's regulatory framework that governs how companies and organizations handle individuals' personal data. It replaces the Personal Data Act and establishes stringent standards for personal privacy and information protection for individuals whose personal data is processed.

Yes, we are compliant with European laws regarding GDPR.

We place great importance on handling your personal data with utmost respect. We take reasonable precautions and adhere to industry best practices to ensure that your personal data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our information systems and software programs are configured to use personal and identification data only when necessary to fulfill specific processing purposes. Our privacy policy provides a detailed explanation of how we collect and use your personal information. It also outlines your rights and provides guidance on how you can exercise them. If you have any questions regarding our Privacy Policy, please feel free to contact us.

Our privacy policy explains how we collect and use your personal information. It also outlines your rights and how you can exercise them.

It is important that you read and understand the privacy policy and feel secure in how we handle your personal data. You are always welcome to contact us with any questions. By visiting our website, you accept and consent to the practices described in this policy.