Delivery Policy
Final Day for Christmas Delivery
11th of December
France, Greece, Italy, Lithuania, Portugal, Slovakia):
13th of December
Netherlands, Austria, Belgium, Czech Republic, Croatia, Hungary, Romania, Slovenia
UPS: Switzerland: 16th of December
UPS: Japan & Cyprus: 16th of December
Currently, we are experiencing an extended delivery period due to high demand from our partners and suppliers during Black Friday, Cyber Monday, and the holiday season. Thank you for your patience
Newbie.com offer delivery to: Austria, Belgium, Croatia, Czech Republic, Cyprus, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, and Switzerland.
For Japan: 配送と返品に関するポリシー
Delivery Times
Our goal is to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it on the following business day. Then, it will be picked, packed, and dispatched. Your parcel should arrive 5-7 business days from the date of your order. Please note that delivery times are just estimates and for some delivery destinations, such as Greece, Slovakia and Croatia, it may take up to 10 days. During peak season, delivery times may be slightly longer.
Once your order is on the way, you will receive a shipping confirmation email with a tracking link attached.
Please note that the estimated delivery times (5-7 business days) are just estimates and may vary due to external factors beyond the control of Newbie or our distributors. These factors may include extreme weather conditions, technical failures, customs delays, etc. Additionally, please note that during promotional campaigns (such as Christmas or sales), delivery times may be longer than usual.
Delivery Cost
We offer free shipping for all orders over €85 within Europe. Shipping cost vary depending on shipping country.
- 8 EUR: Germany, Belgium, Croatia, Netherlands, Ireland, Austria, Czech Republic, Slovakia, Hungary, Slovenia, Luxembourg, Lithuania, Latvia, France, Portugal, Greece, Italy, Romania.
- 10 EUR: Switzerland
- 15 EUR Cyprus
- 15 EUR: Rest of the world
For all orders shipped to countries within Europe VAT is included in the prices and will be charged at the Checkout.
Items in your order that designated for shipment to countries outside the Europe may be subject to taxes, customs duties and fees levied by the destination country (Import Fees). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. A separate invoice will be sent to you from our distribution partner.
The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the import fees are not paid by the recipient, the merchandise will be returned to Newbie and the customer will not be refunded any of the shipping charges.
Delivery Options and Delivery Partners
Depending on delivery country we have two different delivery methods in checkout, DHL or UPS.
For all European countries (excl Cyprus & Switzerland) we ship with DHL and DHLs local delivery partner. You can view the local partner we work with for your country here. Find your nearest local pickup point here.
Depending of delivery country DHL Standard delivery varies between "Home Delivery" and "Pickup Point".
For countries outside Europe (incl Switzerland & Cyprus) we ship with UPS.
Where Do You Deliver?
We ship to Austria, Belgium, Croatia, Czech Republic, Cyprus, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, and Slovenia.
*Please note that we currently can’t ship to following postcodes in Italy:
04020
04027
22061
23041
23030
25050
25080
28838
from 47890 to 47899
58012
We also ship to United Kingdom via newbiestore.com and to Denmark, Finland, Norway, Poland and Sweden via Kappahl group.
Delivery Delay
If your order has not arrived within the estimated delivery time, please follow these steps:
1. Check the tracking link provided in the delivery notification email we sent you. 2. Check if you have received any notifications from our distribution partner.
3. Contact our customer service for further assistance.
Change of Delivery Address
During the checkout process, you will be asked to provide a delivery address. Unfortunately, we cannot change the delivery address once an order has been placed.
What Happens If I’m Not Home When You Deliver My Order?
This case only applies to countries where our distribution partner offers home delivery, and the not-at-home process varies between delivery countries. Please contact your local distribution partner for more information.
Austria: ÖPAG
Belgium: bpost
Croatia: Hrvatska Posta
Cyprus: UPS
Czech Republic: PPL CZ
France: Relais Colis (Please NB, some Relais Colis partners don’t support drop off
Germany: DHL Paket Deutschland
Greece: DHL Express hellas or DHL Express GR
Hungary: Magyar Posta
Ireland: An Post
Italy: DHL Express Italy
Japan: UPS
Latvia: Itella
Lithuania: Itella
Luxembourg: POST Luxembourg
Netherlands: DHL Parcel NL
Portugal: DHL Parcel Iberia
Romania: Cargus
Slovakia: SPS / IN TIME
Slovenia: Posta Slovenije.
Switzerland: UPS
Cancellation or Modifying of Placed Order
Once an order has been placed, it cannot be canceled or modified, including changes to the size or items selected. If your order has already been dispatched, please follow our return procedure to initiate a return for the items you no longer want or need (see information in our Return Policy)
Confirmation Email Not Received
If you did not receive a confirmation email after placing your order, please check your spam or trash folder as it may have been filtered. If you still cannot find the email or any information in your account, please contact us.
Order Tracking
When your order is shipped from our warehouse, we will send you an email to confirm that it’s on the way. You can track the progress of your order using the tracking link in the delivery confirmation email. Please note that it may take up to 3 business days between the first and second tracking update on your order.
Damaged or Incorrect Item
We at Newbie guarantee that each order is inspected before it’s sent out to you. If a product despite this should be damaged, defective, or incorrect when you receive it, you are of course able to make a complaint. In the event of incorrect, damaged or defective products being received, you are requested to contact Newbie Customer Service within 5 days
To help you, we will need the following information:
Order number
Product/item number (found on swing ticket or washing label)
Photo(s) of the fault.
Please email this info to our Customer Service team via customercare@newbie.com and we'll be happy to help you.
Missing Item or Out of stock items
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to items may change. If an item in your order is missing, check your emails to see if we have notified you. If you can't find any information from us, please reach out to us within 5 days, counting from the day you received your order.
If an item you ordered is out of stock, we will send you an email to inform you about this. If this is the case, no payment for these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions, please contact us us as soon as possible, or at the latest within 5 days from when you received your order.
Missing Order
We must be informed of a parcel not arriving as soon as possible. If your order has not arrived within 14 days of the dispatch date, please contact our customer service. Failure to do this can affect our ability to trace the parcel and issue any refund. A refund will only be issued after 30 days, and only if the parcel is deemed lost in transit by the relevant delivery company.
Partial Delivery
We do not offer partial delivery. If an item is sold out, it will be removed from your order, and you will not be charged. We will send an email to inform you of any such changes.