Contact us

Our Customer Care team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. For questions about online delivery during peak season, please see updated information on our Delivery Policy. We will answer all inquiries in English.

Contact us:

Monday - Friday: 08.30 - 16.30 CET

customercare@newbie.com

Would you like to talk over the phone?

Please send an e-mail to us with "Call Me" in subject. Add your name and mobile number in the message and we will call you for further assistance. We are available within our opening times above and will call you within 24h on working days and will attempt twice. Kindly note that we might call from a foreign number as we are based in Sweden.

Customer Care is closed on the following days:


2025:

  • 1 January

  • 6 January

  • 18 April

  • 21 April

  • 1 May

  • 29 May

  • 6 June

  • 20 June

  • 24 December

  • 25 December

  • 26 December

  • 31 December

 

2026:

  • 1 January

 

Company details:

VAT number: SE556060415801 / VAT number: CHE-235.301.762

A part of Kappahl group

Kappahl Sweden AB

Idrottsvägen 14

431 62 Mölndal, Sweden

Org. nr: 556060-4158