Contact us

Our Customer Care team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. For questions about online delivery during peak season, please see updated information on our Delivery Policy. We will answer all inquiries in English.

Contact us:

customercare@newbie.com

Opening hours:

Weekdays 08:00 to 16:30 GMT+1/CEST Closed on weekends

Customer Care is closed on the following days:

2025:

• 1 January

• 6 January

• 18 April

• 21 April

• 1 May

• 29 May

• 6 June

• 21 June

• 24 December

• 25 December

• 26 December

• 31 December

2026:

• 1 January

Company details:

VAT number: SE556060415801 / VAT number: CHE-235.301.762

A part of Kappahl group

Kappahl Sweden AB

Idrottsvägen 14

431 62 Mölndal, Sweden

Org. nr: 556060-4158