Contact us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all inquiries in English.

Our customer care is open 08.00-16.30 GMT+1/CEST (please note that our customer service is closed December 26 and January 6)

Email: customercare@newbie.com

 For questions about online delivery during peak season, please see updated information on our Delivery Policy here.